Solera's Digital Garage is a mobile application enabling users to monitor vehicle status, document damage, and streamline insurance claims through an interactive 3D interface.
Solera, along with their London subsidiary Audatex, maintained a landscape-only mobile app featuring circular menus and 3D elements—more reminiscent of a game UI than an industry tool. I was brought in to align the product with UX standards, while reimagining the Unity3D integration as a functional asset rather than just visual novelty.
So my role encompassed:
- Mapping and auditing the existing claim insurance and triaging service design from their legacy app,
- Integrate
- Developing interaction design solutions for users to visually annotate vehicle damage prior to claim submission, by leveraging the existing Unity3D environment.
UX Flows
Onboarding Audit
For me to know how to better integrate the damage claim report to the car insurance, I started mapping the legacy app's process and determine what steps to improve. The user journey for new users start by choosing to log in or register. Registration checks for existing emails; if new, a Digital Garage (DG) account is created, a token is generated, and emailed. Users launch the app directly or via the token link. If not logged in, they register or manually enter the token. Token authentication grants app access, allowing users to file a claim.
Insurance Claim submission
This abridged service map illustrates the end-to-end motor claim process, aligning user actions, UI interactions, backend technology, and insurance service operations. It begins with the customer reporting a claim and progresses through automated data verification, damage submission, triaging, and repair options.
Each swim lane represents a distinct system or organisational layer—from user-facing experiences to backend logic and insurer-side workflows—allowing cross-functional insight into dependencies and service touch points. While simplified, this diagram abstracts a more complex UX ecosystem, mapping not only digital interactions but also the coordination required across multiple systems to ensure a coherent, efficient claims journey.
Dashboard Redesign
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I restructured the dashboard to prioritise critical information such as recalls, service reminders, and MOT due dates. The design ensured seamless integration with in-built connectivity systems or Vehicle Intelligence Solutions (VIS) such as Goldstar, LoJack, FleetLocate, and Protean, enhancing the immediacy and accuracy of car diagnostics.
Damage Annotation Tool
Rapid, interactive UI prototypes were developed using Principle App to facilitate internal discussions and iterative refinements.
Leveraging the existing 3D integration based on Unity3D, developed a 3D-based Interaction Design idea allowing users to:
- 'Paint' damage onto their vehicle model
- Edit, rotate, and scale damage representations with a simple and intuitive manipulation 'gizmo', inspired by drawing apps like Sketchbook.
- Attaching supporting photographic evidence.
This tool enabled users to accurately depict and estimate damage, streamlining the insurance claim process.